Communication, Collaboration & AI

Integrated communications, collaboration, customer experience and AI solutions for connected workplaces.

We design and integrate communication and collaboration solutions that make interactions between people, organizations and customers more effective. From Unified Communications to Contact Centers, we build integrated, secure and flexible digital environments that support new ways of working and engaging. Using cloud technologies, collaboration platforms and AI-powered solutions, we help businesses evolve their Digital Workplace and optimize their communication processes. Our expertise also covers the integration and protection of voice and video communications, ensuring interoperability between systems and service continuity.

What it includes

VoIP & Unified Communications

We build unified communications platforms that bring together IP telephony, video conferencing, messaging and collaboration tools. We support the modernization of business communication systems, their integration with existing infrastructure, and migration to cloud and hybrid solutions.

Contact Center & CTI

We design and integrate solutions for managing customer interactions, with call routing, automation and integration with CRM systems and business applications. We support the evolution of Contact Centers to improve operational efficiency and customer experience.

Session Border Controller & Media Gateway

We implement solutions for the protection, control and interoperability of VoIP communications. Using Session Border Controllers and Media Gateways, we connect UC platforms, Contact Centers, IP and traditional PBXs, telephone carriers and cloud environments, ensuring continuity and security of communications.

Digital Workplace & Modern Work

We help businesses adopt digital workplaces built on Microsoft 365, Teams, SharePoint and other collaboration platforms. We integrate productivity tools, identity management, and access and device protection, guiding organizations through migration and modernization.

AI-based Communication Solutions

We integrate Artificial Intelligence capabilities into communication and collaboration platforms to support process automation, interaction management and productivity. Applications can include virtual assistants, conversation transcription and summarization, interaction analytics and intelligent tools for customer experience.

Projects and experience

Our expertise translates into concrete solutions for organisations across industries.

Case study

Session Border Controller in High Availability

Multinational in the fashion sector.

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Case study

Genesys CTI integration with third-party systems

Multinational car rental company.

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Case study

MS Teams integration with existing systems

Italian industrial group.

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Case study

Collaboration MS Teams Interoperabilità con terminali legacy

Società italiana energy – gas e luce.

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